Only available from Hörmann, Version 2 of our Service Support App is now available free from the App Store and Google Play.

The Service Support App was introduced in May 2019 as a tool for assisting Hörmann door service technicians with accessing service information in the field, eliminating a call into the service department.  The app contains helpful installation and troubleshooting information, searchable fault codes, quick start tips, common issues, schematics, and diagrams.  Updates included with Version 2 include:

  • TNR Door Models - Support for TNR door models including five new controllers.
  • Print & Export / Email Functionality - Export or email a diagram or print it for easy viewing.
  • Expanded Parameters Support - Save time by searching from a pre-selected list of the most encountered issues.
  • More Diagrams - More diagrams have been added including wiring for two motion / presence detectors on a door opening, a common set-up for retail automotive applications.

App users still have the option to call into technical support with a press of a button if they exhaust efforts within the app content.  Download the app for free through the App Store or Google Play.