HÖRMANN Quality Doors and Openers


 
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About Hörmann Flexon
Who is Hörmann Flexon?
Why choose Hörmann Flexon?
Where can I buy a Hörmann Flexon door?
Where can I buy parts for a Hörmann Flexon door?

High Performance Doors
Are there stock high performance doors?
Why choose a Hörmann Flexon door over a competitor?
Why buy a high performance door over a standard sectional or rolling door?
Which industries commonly use high performance doors?
Which high performance door is recommended for interior building applications?
Which high performance door is recommended for exterior building applications?

Product Questions
What are the limitations of sectional and rolling steel doors?
Does Hörmann Flexon have a metal roll up door?
What is the warranty on a Hörmann Flexon door?
If we damage a panel on one of your fabric style roll-up doors, do we need to replace the entire door panel?

Frequently Asked Questions

About Hörmann Flexon
Q: Who is Hörmann Flexon?
A: On September 23, 2007, the Hörmann Group acquired the business operations of Flexon, Inc. Hörmann is the largest manufacturer of residential and commercial doors and openers as well as loading dock equipment outside the United States and is known as a worldwide leader in door safety and technology. Manufacturing continues in Leetsdale, Pennsylvania, with the ability to provide our customers with a broader range of high performance door products. Our high performance doors are ideal for applications in industrial and commercial facilities such as warehouses, food processing and storage facilities, manufacturing facilities, and distribution centers. With a total commitment to product quality and a team approach to customer satisfaction, Flexon is well recognized throughout the world as a leader in high performance door manufacturing.

Hörmann LLC manufactures and distributes residential and sectional doors and is based in Montgomery, IL with manufacturing facilities in Illinois, Pennsylvania and Tennessee, and supported by nine distribution centers throughout U.S.

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Q: Why choose Hörmann Flexon?
A: Hörmann Flexon LLC has manufactured high speed industrial doors and loading dock equipment for more than 30 years. We engineer every product with simplicity in mind so that maintenance costs are kept to a minimum and repairs are manageable.

All of our customers receive support each step of the way, from the quote to post-installation follow-through.

Hörmann Flexon's experienced technical service staff is always just a phone call away to assist with technical questions before, during, and after product installation of our high speed doors and loading dock equipment.

We know that an out-of-service door or dock can have a disruptive ripple effect throughout an operation. That's why we have an extensive parts inventory, with most parts available for shipping within 24 hours. In addition, during critical situations, our dedicated technical service personnel will provide mobile phone numbers for availability after normal business hours.

Additionally, at Hörmann Flexon LLC, research and development is a continual process. We listen carefully to our technical support calls for opportunities to make additional improvements to our high speed doors and loading dock equipment. Concepts for new products are always on the drawing board, with a dedicated focus on ease of installation and maintenance, as well as durability and affordability.

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Q: Where can I buy a Hörmann Flexon door?
A: While our Dealer Locator is in the works, please call us at 1.800.365.3667 or 724.385.9150 to find a Hörmann Flexon dealer in your area.

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Q: Where can I buy parts for a Hörmann Flexon door?
A: Please call us at 1.800.365.3667 or 724.385.9150 and ask for the Parts Department to find a Hörmann Flexon dealer in your area. You may also email our Parts Department directly: j.ambrosini@hormann-flexon.com.

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High Performance Doors
Q: Are there stock high performance doors?
A: No, each door is manufactured to the specific site size openings. Each model offered has minimum and maximum size requirements.

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Q: Why choose a Hörmann Flexon door over a competitor?
A: Dependability, experience, quality and state-of-the-art products, along with the best warranty in the industry: A five year warranty on the drive system along with 2 years on all other components.

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Q: Why buy a high performance door over a standard sectional or rolling door?
A: Why does a company use a high speed door? Here are some of the benefits:
  • Reduction in energy costs, heating and or cooling costs.
  • Safety features and actuators make the doors safe for people , equipment and products to pass through.
  • Workflow enhanced as to opening/closing speeds, speeds up to 100" per second opening .
  • Minimize operational costs.
  • Minimize transmission of contaminants.
  • High cycle abilities, 1 million plus cycles with minimal maintenance.
  • Added security.
  • Ability to take abuse, breakaway bottom/curtain and self-repairing features.
  • Indicates commitment to corporate image of progression/positive growth.
  • Attractive and clean looking.
  • Separate one work area from another.
  • Aid in protection against harsh conditions, wind, snow, sleet and rain.
  • Reduction in sound transfer.

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Q: Which industries commonly use high performance doors?
A: Miscellaneous industries High Performance Doors can be found in operation.
Food / Airports & Airlines / Automotive Manufacturers / New Car Dealerships / Mining / Chemical / Breweries / Pharmaceutical / Beverage / Hospitals & Medical Facilities / Trucking / Industrial / Courier /
General Manufacturing / Construction / Mass Transit / Design & Build / Steel / Paper Manufacturing Distribution / Railway / Government

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Q: Which high performance door is recommended for interior building applications?
A: Speed-Commander™ 1400 line, Speed-Master® Series as well as the Speed-Guardian™ line.

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Q: Which high performance door is recommended for exterior building applications?
A: Speed-Master® Series and the Speed-Guardian™ line.

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Product Questions
Q: What are the limitations of sectional and rolling steel doors?
A: Limitations
  • Low cycle, cycle life of approximately 12,000 cycles. 50,000 and 100,000 cycle springs available.
  • Slow Speeds, 8" to 12" Open/Close
  • Lost productivity while waiting for door(s) to open
  • Energy lost due to slow speeds
  • Poor sealing around doors, lost energy resulting from poor weather sealing
  • Many moving parts that are easily worn, need replacement
  • Doors easily damaged and with no easy turnaround of repair(s)
  • No self repairing function, service required
  • High maintenance costs
  • Limited durability in high cycle areas

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Q: Does Hörmann Flexon have a metal roll up door?
A: Yes, one aluminum high performance door, the Speed-Guardian™ 2000 and one urethane foam- in-place galvanized steel door, the Speed-Guardian™ 4000 U.

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Q: What is the warranty on a Hörmann Flexon door?
A:

General Warranty

This is the sole and exclusive warranty given by Hörmann Flexon LLC with respect to the goods sold hereunder. Hörmann Flexon LLC warrants that the goods will be free from defects in materials and workmanship for a period of one year from the date of shipment from Hörmann Flexon LLC. Components or parts sold separately by Hörmann Flexon LLC that fail due to defects in material or workmanship within ninety (90) days from the date of shipment will be placed under warranty providing installation has been carried out in accordance with Hörmann Flexon LLC procedures. This warranty is limited to providing replacement parts (s) only F.O.B. Leetsdale, PA.
                                                          
HÖRMANN FLEXON LLC MAKES NO OTHER WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, AS TO THE MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OF ANY OF THE GOODS SOLD HEREUNDER, INCLUDING WITHOUT LIMITATION WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. Buyer acknowledges that Buyer alone has determined that the goods and services will meet the requirements of their intended use.
 
Should Hörmann Flexon LLC breach its warranty, Buyer’s only remedy and Hörmann Flexon’s only obligation will be, at Hörmann Flexon’s option, the replacement or repair by Hörmann Flexon LLC of any defective goods, either in the field or F.O.B. Hörmann Flexon’s facility as Hörmann Flexon LLC determines, or the refund of the price paid to Hörmann Flexon LLC. This warranty does not apply if the defective goods result from misuse, abuse, improper installation, alteration, accident, or negligence in use, storage, transportation or handling, or due to unauthorized modification or damage resulting from interconnecting Hörmann Flexon goods with other goods not supplied by Hörmann Flexon LLC. The above limitations will apply whether the claim is pleaded in contract or in tort (including strict liability). No goods will be accepted for return unless authorized by Hörmann Flexon LLC in writing. All return shipments must be freight prepaid by the Buyer.

High Performance Doors: Limited Warranty

Speed-Commander model SC 1200 Dock-Master / Screen-Master®: Hörmann Flexon LLC warrants that the motor (excludes catch system) and panel material are guaranteed against defects in materials and workmanship for a period of 3 full years from the date of shipment. All other mechanical and electrical components are warranted against defects for a period of 1 full year from the date of shipment. Labor is warranted for one year.
 
Speed-Commander models SC 1400 SEL, SC 1400 MP, SC 1400 SEL Clean-Master 20 Pa, Cool-Master and Food-Master: Hörmann Flexon LLC warrants that the motor / gearbox (excludes catch system) is guaranteed against defects in materials and workmanship for a period of 5 full years from the date of shipment.  The panel material and all other mechanical and electrical components are warranted against defects for a period of 2 full years from the date of shipment. Labor is warranted for one year.
 
Speed-Guardian 4000: Hörmann Flexon LLC warrants that the motor / gearbox (excludes catch system) is guaranteed against defects in materials and workmanship for a period of 5 full years from the date of shipment. All other mechanical and electrical components are warranted against defects for a period of 2 full years from the date of shipment. Labor is warranted for one year.
 
Speed-Master® 1600 L, 1600 L Eco, 1600 MP and 2600 L: Hörmann Flexon LLC warrants that both the motor / gearbox (excludes catch system) and panel material are guaranteed against defects in materials and workmanship for a period of 5 full years from the date of shipment.  All other mechanical and electrical components are warranted against defects for a period of 2 full years from the date of shipment. Labor is warranted for one year.
 
Speed-Master® 4600: Hörmann Flexon LLC warrants that both the motor / gearbox and panel material are guaranteed against defects in materials and workmanship for a period of 5 full years from the date of shipment. All other mechanical and electrical components are warranted against defects for a period of 2 full years from the date of shipment. Labor is warranted for one year.
 
This warranty does not apply if the defective goods result from misuse, abuse, improper installation, alteration, accident, or negligence in use, storage, transportation or handling, or due to unauthorized modification or damage resulting from interconnecting Hörmann Flexon goods with other goods not supplied by Hörmann Flexon LLC. The above limitations will apply whether the claim is pleaded in contract or in tort (including strict liability). No goods will be accepted for return unless authorized by Hörmann Flexon LLC in writing. All return shipments must be freight prepaid by the Buyer.

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Q: If we damage a panel on one of your fabric style roll-up doors, do we need to replace the entire door panel?
A: No. Due to our unique, sectional panel design, only the damaged panel/section needs to be replaced. Our parts department can help you assess which replacement parts are required and how to perform the work.

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800.365.3667

Hörmann Flexon LLC
High Performance Doors
Starpointe Business Park
117 Starpointe Boulevard
Burgettstown, PA 15021-9506
Phone: 1.800.365.3667
Fax: 724.385.9151
Email: info@hormann-flexon.com
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